PPE and infection control procedures in place

Effective patient management at our clinics

Virtual care services available

Safe hearing care you can trust

Correct Hearing practices in Carlton and Grantham will be OPEN at every step of the roadmap out of the Covid restrictions.

Right at the start of the pandemic, community hearing care services like Correct Hearing were classed as an essential service by the UK Government. This hasn’t changed.

We’re a family-run independent hearing centre where your safety and good health is our prime concern. We follow the Covid-19 guidance from the Government and our industry’s professional body closely. 

When you call us, we’ll run through a series of questions to see if you can come into clinic. If we can, we will always provide treatment remotely first. But if we need to see you in clinic we will – with strict levels of PPE and infection control to keep everyone safe.

Appointments at our Carlton and Grantham hearing centres

When you call us, we will run through a series of questions to determine the level of your audiological need and if we can see you at our clinic.

We’re limiting the number of appointments in a day so that only one client will be allowed on the premises at any one time, so you won’t have to worry about meeting others and keeping your distance. We’re also doing this to enable safe movement into and out of our clinic, and to allow for additional cleaning in between appointments using the highest infection control measures.

Strict safety measures in place

Your appointment will be carried out at a distance of two metres wherever possible. A few things will require us to work closer to you, though – such as looking in your ear, performing micro-suction or taking aural impressions. We will have strict measures in place during these times – including personal protective equipment (PPE) and infection control.

Our new virtual hearing care services

We understand that you may not want to visit us in person at the moment. This is why we’ve extended our remote hearing care services using the latest state-of-the-art technology.

From the comfort of your own home

We aim to make our remote consultations feel as close to a face-to-face, in-clinic experience as we can. We can now perform hearing tests, hearing aid programming, adjustments and troubleshooting. All remotely. All from the comfort of your own home. You’ll need an iPhone or iPad to access our virtual services, but please don’t worry if you don’t have one. We’re providing a free technology loan service, safely delivered to your door, and will talk you through how to use it step by step.

Get in touch

If you have any questions about our in-clinic appointments at our Carlton and Grantham hearing centres, or want to find out more about our new virtual hearing care services, please call us on 01159 618351.

Stay safe.


Sarah Vokes
Correct Hearing managing director and audiologist